The validity of a gift voucher is usually 12 months from the date of purchase. The last day of usability of the voucher you can find on your voucher. Extension of the voucher before the end of its validity for a fee of CZK 190 for another 6 months and reactivation after the validity of the voucher for a fee of CZK 390 for another 6 months is possible here.
A PIN is a four-digit code allocated to the voucher number. It is a unique combination thanks to which it is possible to use the voucher. PDF vouchers don't need to be printed. Do not wipe off your PIN if not required. Do not reveal your PIN to anyone. Using your PIN, you can now reserve your massage online or extend your gift voucher online.
Due to a large number of vouchers in all the salons we need the maximum possible data to find your lost voucher – ideally the date and time of purchase, locality and price or what is included in the voucher. For easier search, we always recommend buying a voucher on your TAWAN club account.
A gift voucher for a massage for a couple can be ordered in person in the salons without having to order in advance. A massage for a couple is not a particular type of massage. You simply choose two massages or two packages. Due to technical reasons, we do not issue one voucher for more services online and therefore you will obtain two separate vouchers for your couple's massage. Naturally, you can use them for a couple's massage.
The gift voucher can be used for any massage or service. When using a more expensive service, you will be asked to pay the difference, and in the case of a cheaper service, the difference in the value of the services will remain on the gift voucher, which you can use next time.
If you choose a more expensive massage than the value of the voucher, the reception will ask you to pay the difference according to the price list. In such cases, no discounts or special offers apply to the services. The difference in the value can be paid in cash, by card, by cheque, using benefits etc.
Gift vouchers are not issued for a particular name. For a personalised gift, you can use our elegant envelopes.
Gift vouchers can be ordered at any number online and purchased in our salons without having to order them in advance.
Gift vouchers start from CZK 500. The voucher holder can choose a massage as and when they like. The same standard conditions as other massages.
Yes, you can change your opinion. Gift vouchers are not issued for a particular name. Choose the gift recipient as you like.
Unfortunately, we currently do not deliver abroad. Due to capacity reasons, we use a reliable partner, the messenger company, and within the set price we are not able to deliver abroad. If this is important to you, it is possible to find out the price specifically and send a voucher when pre-paying with an invoice. In such cases, please write to info@tawan.cz.
Our information system does not allow such a combination of payments and therefore a gift voucher cannot be used for discounted massages/packages.
